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Cancellation & Refund Policy

Cancellation & Refund Policy

Only if your order has not yet been dispatched may it be cancelled. Please contact our customer service department at to cancel. When this occurs, we will cancel the order and complete the refund within 7 business days of acknowledging the cancellation request. Orders cannot be cancelled after shipping.

Due to the damaged seal, once our products have been opened or used, they cannot be repackaged or resold. We do not accept returns on used goods in order to protect our customers’ safety.

Only items that have been physically flawed, those that have been dispatched in error, or those that have been damaged in transit will be accepted for return.

In order for us to accept the request, an email with pictures of the damaged or inaccurate merchandise must be sent to within 24 hours of receiving the item. Products that were damaged in transportation should be clearly visible in the images, and acceptance of the damage is contingent upon final approval.

If the product has been used, opened, or tried, or if the serial number has been tampered with, returns will not be accepted. AIKA Bio Nature will inspect the returned item after it has been received in order to verify the claim.

Depending on the customer’s request, a refund or replacement will be given after the return has been accepted as being eligible. The item will be couriered back to you if it turns out that it cannot be returned. Within 7 working days of receiving your request, we will refund any online payments you made in the original form (debit/credit card, bank account, wallet, etc.).

On the day of delivery, customer service must be notified of any claims for shortages or damages.

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